酒店投诉的商务英语

28.We will send the chairs up before the visitors come. 我们会在客人到来之前把椅子送上的。

29.Our people will bring the chairs up shortly.我们会马上把椅子给您送上去的。

30.When do you need it?您什么时间需要?

商务英语常用句型

1. 顾客投诉问题

1) There is no hot water/water boiler.

没有热水/煮水器。

2) The room is in a smell/too noisy.

房间一团糟/太吵了。

3) The window curtain is full of dust.

窗帘积满了灰尘。

4) The pillow cases are stained.

枕头套上有污渍。

5) The bathtub/water closet is dirty.

浴缸/抽水马桶是脏的。

6) The water closet is clogged ant when I flushed it , it overflowed.

抽水马桶堵住了。我一冲水，水就冒出来。

7) There are no towels/toiletry items/toilet paper in the bathroom.

卫生间没有浴巾/洗浴用品/厕纸。

8) My necklace /watch/wallet is missing.

我的项链/手表/钱包不见了。

9) Get me your manager!

把你们经理叫来。

2. 表示歉意和关注

1) I’m terribly sorry to hear that.

听到这样的事情，我真的非常遗憾!

2) I’ll attend to /take care of this right away.

我马上来处理这件事前。

3) I’ll look into this matter at once.

我马上去查清这件事情。

4) I’ll send a chambermaid immediately.

我马上派一个房间服务员过去。

5) We might overlooked some points.

我们可能忽略一些细小的地方。

6) We do apologize for the inconvenience.